FAQ
Do you include invoices in orders?
○ I do not include invoices in orders unless specifically requested.
○ I am happy to provide a paper and/or digital invoice upon request. (Paper invoices must be requested at the time of ordering)
Do you offer gift-wrapping?
○ All orders come 'gift-wrapped' in funky eco-conscious packaging because I think even if you're buying something for yourself, it should feel like a present when it arrives!
○ However, if you have any specific requests or requirements for your order just pop me an email and I'll see what I can do to accommodate! (If you're emailing me after placing your order please quote your name and order number along with any additional information I may need so I can match your request up to your order!)
○ If the item is a gift, you can always purchase a greeting card from my shop and add a note for me to hand-write a message of your choice inside if you'd like the gift sent directly to the lucky recipient!
Is hattieshake packaging eco-friendly?
○ All packaging is recyclable and/or bio-degradable, even the sleeves the prints come in are actually made of potato starch! They will break down naturally on their own, though the process is sped up if you are able to pop them in the compost!
○ Little Critter boxes are made of recycled cardboard and can be recycled again.
○ Ceramic pieces are generally wrapped in honey-comb wrap (a paper alternative to bubble wrap!) However, whenever I receive bubblewrap I save it and re-use it in orders where needed! So if you receive bubble-wrap in your order, it's because it has been recycled/re-used, I encourage you to re-use it too if possible! :-)
○ I pad out fragile orders with colourful packing peanuts to ensure everything arrives safely, these are biodegradable (also made of potato starch!) and will actually break down completely if you pour warm water over them!
○ For more info on my packaging, head on over to the blog!
Why is my ceramic piece not identical to the one in the picture?
○ Every ceramic piece I create is entirely made by hand- so there may be slight differences between the item pictured online and the one you receive. (Unless of course the piece is a one-off!)
○ Items may potentially have very minor flaws due to the nature of their making (I'm only human!) but this adds to their charm and further illustrates that each item is an entirely unique one-off (Nobody else has a piece just the same as yours!!)
○ Colours may vary slightly from those shown on your screen
○ If you're looking for machine perfect mass-produced pieces, you're very much in the wrong place I'm afraid!
I'd like to work with or stock hattieshake!
Fabulous!
Pop me an email and we can chat there- can't wait to hear from you!
hello@hattieshake.com
I can't find the answer to my question
Send me an email and I'll be happy to help!
hello@hattieshake.com
Shipping
Do you offer international shipping?
‼️ INTERNATIONAL SHIPPING IS NOT CURRENTLY AVAILABLE ‼️
‼️ BELOW IS EXPECTED SHIPPING OPTIONS FROM JANUARY 2026 ‼️
○ Shipping to Australia and Canada is available via Royal Mail Tracked for a flat fee of £15.
○ Shipping is available to the USA via Royal Mail Tracked & Signed for a flat rate of £15.
○ Please note that due to the recent tariffs imposed by the USA, all orders to the United States will unfortunately incur an additional fee dependant on items purchased. This will be displayed at checkout.
○ I really hope to be able to offer better, more affordable shipping options to the USA in the future, fingers crossed the tariffs change to accommodate small businesses!
○ Due to the changes to EU regulations that came into effect in December 2024 I am no longer able to ship to the EU, I hope to be able to ship to the EU again in the future and will give an update when this is possible again!
○ Please make sure you are aware of any customs charges that may be applicable to your location as they are the responsibility of the buyer.
What items cannot be shipped together? (Please read!)
○ Ceramic pieces and prints cannot be shipped together and so will be shipped separately, incurring separate delivery costs. This is simply because to ship them together would take a stupidly big box and the shipping cost of said stupidly big box would be even more than shipping them separately.
○ Please bare this in mind when placing your order.
Where possible I will always post items together to ensure postage is as cheap as possible, if I am able to combine shipping and it is cheaper than what you paid I will refund the difference.
What are my delivery options?
○ I send everything via Royal Mail, I offer Tracked 48 shipping on all ceramic pieces and second class shipping on paper goods.
○ Please note that if you haven't selected tracked shipping at checkout I won't be able to locate your order once it has been posted!
○ If you have any issues with your order however, please get in contact with me via the email below and I will get it resolved!
hello@hattieshake.com
How quickly do you post orders?
○ I pack and post orders Monday - Friday
○ I aim to post orders within 3 working days of ordering, but please allow longer after a shop update- this is to accomodate high volumes of orders and the fact Hattieshake is very much a one woman operation.
○ That being said I often get orders posted out earlier than this and if you're needing your order in a rush or for a specific date please pop me an email and if I am able to accommodate your needs I absolutely will.
Can I send a gift direct to the recipient?
Absolutely!
○ I don't include any invoices or payment details in orders.
○ If you purchase a greeting card or postcard, I am happy to hand write a message of your choice to include in the order- just leave a note on your order or send me an email with the details! (Please quote your name and order number if sending an email)
○ P.S. Don't worry- I have very neat hand-writing!
I need my order ASAP!
If you're needing your order in a rush or for a specific date please pop me an email and I will do everything I can to accomodate your needs.
hello@hattieshake.com